TD
Thembeka D

1 reviews | Active since Dec 2013

17 Mar 2020, 16:46

Bjorn Laurens and Michael Yeni MiGuardian Angels from MiWay Insurance

It was on a Monday afternoon and I had just knocked off from work when i got to the ba*****t parking I saw that one of my front tires was completely punctured, In Panic tried to move the car but it made a really weird noise so I stopped, That was when I called MiWay to claim from one of my roadside assistance benefits, I was assisted by Bjorn Laurens from the customer center who was extremely patient with me and managed to calm me down, after the call he called me back to inform me that they would not deduct anything from my Roadside assistance benefits because and that one of his Seniors had agreed to come out and assist me with a Tyre change, within less than 15Minutes Michael Yeni came to my rescue and managed to change my tire quickly. I got the best service from MiWay and I still have all my benefits. Thank You So Much

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Mar 2020, 18:52
Official
Wow - this is such a fantastic compliment and exactly the kind of feedback that we strive for! It’s so nice to hear that Bjorn and Michael are so enthusiastic about delivering awesome service and we are so happy to have them on our team. We’ll be sure to show them the recognition they deserve and we look forward to keeping you impressed for many years to come.

Best regards,
The MiWay Team