Bitter Sweet Service

I recently moved my vehicle insurance from budget unsurance to Miway Insurance .The process was smooth and I found my access also decreased substantially . i got communication one day that my policy schedule has been amended and theft and hijacking is excluded due to no tracking certificate . everytime i get comms its an email that says they tried clling me and i was unavailable.

i managed to get the updated tracking certificate from Tracker and i send the certificate through multiple times, up till today the policy is not updated and i get the random email to say they tried to call me , but no success, my emails are not being responded to . i was asked to send the proof to the below consultants, and even they dont respond, acknowledge or action the item '***','***'. i am sure if somthing happens they will be sure to reject my claim, Miway is not so quick to fix my policy as they were to amend it in the first place. The Good Service i received is now overshaddowed by poor and pathetic service .