MN
Mochaki N

1 reviews | Active since Dec 2010

05 Mar 2018, 22:46

Billing for updating the address

I called Miway today to advise them of my new address.To my surprise i was informed that i will have to pay R150 in 3 days for the update i have made regarding the address.This is the first time i hear of this.On the contract it doesn't stipulate that when changing the address there will be a charge! Iam utterly disappointed with Miway.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply06 Mar 2018, 07:49
Official

We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply16 Mar 2018, 15:27
Official

We’re so sorry to hear that you feel this way regarding the premium and we assure you that we didn’t mean to upset you in any way.

We can confirm that Khulu has since been in touch to explain things in more detail and we urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team