DR
Dani-elle Roberts
1 reviews | Active since Mar 2019
31 May 2022, 06:23
Biggest waste of money.
Today marks 2 weeks since our fridge broke due to the power surges(loadshedding). I phoned Miway on the 17th of May 2022, the day it broke. Since then I have had about 3 phone calls, only saying sorry for the inconvience. How long must one wait for them?? I pay my insurance promptly every month, but now I get such ****ty service. I would really NOT recommend this insurance company. The "service provider" they sent out to have a look at the fridge and to compile a report came after a week since the claim was lodged. All the food went off as well, because of the fact that I have to wait so long. I guess I can't complain about the service, BECAUSE THERE IS NO F*CKING SERVICE.
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MiWay Insurance's replyOfficial
31 May 2022, 08:20It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply31 May 2022, 08:20
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
The MiWay Team