BIG ***** AND NO FEEDBACK AT CLAIM STAGE

This is my second hellopeter post complaining about this company ever since I made a claim on the 5th of October 2019, believe it or not its been 9 weeks (2 months and a week) and I still havent recieved my car. There is no sign that I will be getting my car back anytime this year or mid next year.

My car was taken to their service provider by the name of renewit-randburg after the incident. Miway took 3 weeks to authorised the claim(frustration began), after being authorised the service provider than said it will take them 2 - 3 weeks to repair the vehicle(frustration building up). Parts where ordered based on what was on the damage report, the car then went through the repair process and now its at the point where the wiring needs to be replaced(after 5 weeks, frustration is at its peek). Renewit took the car to the agents as they cant fix the car themselves, this is where things get so worst that I got admitted to the hospital for.

The agent assessed the car and says the wiring that was ordered is the wrong one and that they need to order the correct one which will only be available in the next 2 weeks???? Like really how ridiculous is that??? I then escaleted this matter with the Claims Team Manager Herman Jonker from Miway. He then referred me to the Assessing Team Manager Henk Groenwalb who then called me and promised to get that part for me sooner and will call me regularly, promised to call me on Monday which was yesterday to update me, guess what...NO FEEBACK, NO COMMUNICATION, LIES IN ABUNDENCE. This is what I have been experiencing throughout this process. This is what they are doing to me as a paying client imagine what they will do to you. I have had enough of this and I honestly and truly REGRET having taken insurance with this company and having to deal with renewit which is very much reflective of their service.

I would really suggest you stay away from miway if you know whats right for you.