Biased, ********* and greedy insurer.

I wish I can take back all the 5 stars I have been giving Miway over the years as I have realized that the service is only good if you are the one paying them. Miway is not different from other greedy insurance companies who always try by all means to run away from the responsibility to pay a claim. This company lacks the human touch, very robotic and it's so disgusting.

I had an accident on the 23rd of July and reported the incident. The claim process was initiated. The assessor from day 1 showed me that he was just after the paycheck, not my well-being or hearing my side of the story. From the 1st call, I clearly told them everything. 1st week the assessor had concerns with the tracking device which was recommended by Miway and with special requirements that I met. I was then informed that my car was beyond repair and I should provide them with my settlement letter, spare key and registration certificate. I co-operated, I only received updates when I followed up. 2nd week I was asked to provide my bank statement which I did. After more than 23 days the assessor says my claim is invalid based on hearsay and assumptions. I advised as I advised him on day one regarding how to get the facts and he refused.

For a big company like Miway it is really disappointing as the company is in a good position to get all the facts but chooses to make assumptions as that works in their favour. I will dispute the rejection but as a big company, I believe they feed on the poor masses. It is really disappointing that after so many years of paying without fail when its time for them to come to my rescue they hide on assumptions, very pathetic.

This is one company that will never have your back on a rainy day. I trusted Miway but they really disappointed me when I needed them the most as my insurer. Miway clients are not just cash ***s, you can do better.