Biased Miway legal consultant

Miway legal consultant keneilwe adams handled my mums third party claim. Miways client had negligently met into a car accident with my mum . Clearly it was miways clients fault . He claimed it was my mums fault , clearly he ran the red robot . It became he said she said conflicting statements. So miway keneilwe adams was so biased and unhelpful through the whole third party claim , she basically put my mum on a string for whole three months , with absoloute disregard of the situation . Firstly she requested a statement of my mums side of the accident , she then requested a full drawn sketch of the accident which we provided , they sent their Miway assessor out to examin my mums vehicle which he informed us her car was a write -off , by assessing the position of impact of the vehicle he clearly stated it was the fault of the insured which was Miways client . The next step Kenielwe Adams requested from my mum was to get an independent witness who witnessed the accident and can varify my mums statement . We have given Keneilwe Adams every single requst she had asked for , including an independent witness who had to take their time and effort to give a statment against their Clients claim . We asked via email after everything Keneilwe Adams requested from us , to please keep us updated and inform us on the progress of our third party claim . Unfortunately we had to wait with no reply only to go on to email her again . For two weeks we tried phoning her to get hold of her for any information or feed back as to what is happening . We can not get hold of her at all , almost everyday we tried , until a very long wait , she unprofessionally emailed us giving us feed back , that Miway will basically take us to court and defend their client and they are taking their Clients part and sticking with their clients fault statement and brushing of my mums statement and the independent witness statement. Further more Miway insurance is basically referring to the fact they not willing to pay the third party for their clients negligent actions and they taking unfair biased sides. A so called reputable insurance company and its biased legal consultant, had no urgency or empathy on the matter . However my mum is a 57 year old widow , who had her vehicle a write off , waited three months for Miway to assist with the claim at hand , only to tell her they will take her to court to defend their client, against her claim . Yet evidence and witness spoke for itself . The consultant basically put my mum on a trail of effortlessly trying to give her what she requested, my mums time and efforts went to vain . Only to be left with a write off vehicle . As a widow my mum has to start off from scratch not to have any mobility for the last three months and however long it takes to get mobile again. For any other future third party correspondence , please be advised Miway insurance legal consultant Keneilwe Adams , will just be biased and put you on a long tiring trail of effortless work and no outcome . More damages and liability for third party "victims".