kS
khomotso S

1 reviews | Active since Oct 2016

01 Nov 2018, 12:31

Beyong disappointed at Miway and accident assessors

For a moment I thought mi way was my insurance of choice and I will move all my cars there, but after my experience today, I am in disbelief.

I got involved in an accident on the 14th of October, my from bumper was messed up and the radiator was broken and water flowing everywhere, then I call insurance they ask is the car drivable I tell them NO, I can not drive it because the radiator is broken.

The send a truck to collect it and they take it to Proline Panelbeaters, they do the quotation and start reparing.

I the process I ask proline to send me the quotation, they say the insurance does not allow them to do that, I trust their services and sit and wait for the collection of the car.

today I am called to come and collect after three weeks in repair, an hour later I am told I cant collect it because the radiator is leaking, and I ask, how can a new radiator leak?, and to my disbelief I am told the insurance said they must repair the radiator and not replace it.

The total repairs on my car was said to be R72000, and I am thinking what on earth are they doing with so much money, when they can not buy me a new radiator.

After I have read soo many negative stories about Miway and Proline Auto-wyneberg and the ***** going on there, I am beyond disappointed, I am just thinking that once the car is collected parts on my beautiful car will just start failing one by one.

I am beyond disappointed at Miway, I cannot belief I once thought they are the best.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply01 Nov 2018, 12:37
Official
Thanks for taking the time to write to us. We have passed your feedback and your details on to the right team. They will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced!

Best regards,
The MiWay Team


kS
khomotso S's update02 Nov 2018, 10:55
Reviewer Update
The reason we choose to insure our cars even though the premiums are extremely high, is for the peace of mind when you are in an accident. Now you get an insurance company that will not even bother to call and enquire about your compliant, give you reasons and way forward that is just something else. Miway does not deserve my time or money.
MiWay Insurance
MiWay Insurance's reply07 Nov 2018, 10:42
Official
This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly!

Best regards,
The MiWay Team