Beyond Disappointed in MiWay - Happy to take my money then reject my claim!!

What started as a normal day on the 10th July ended as a worst day when I found my car ****** at Glen Acres in Kempton Park. When I called MiWay to report the claim, the consultant advised that I call tracker of which I did. Tracker thankfully recovered the car which was then towed to recovery yard. I notified the MiWay which they allocated an assessor. At the time he was in the Free State, but after some negotiation with him, he arranged to get my car towed out to the panel beaters on the 13th July. On the 16th, one of the consultant called me to advised that they have send out an assessor to have a look at the car if it's repairable or not. Later that day, she updated me that it's repairable with the estimated cost. From there on, they trouble started when I asked how soon will they start on it. She then passed my claim to Charmaine, who then called me on Tuesday to advise me that she'll be investigating the claim further. She asked me to narrate the whole incident again and asked me a lot of questions ranging from when last I serviced my car and if had recently requested a settlement letter with the financier. At this moment, I felt like a ******** in court. She send me a form that requested that I give them a consent to pull some records from the police and tracker. I emailed her the form on the 17th July afternoon. Then she went dead quite for 2 days.

On Thursday, 19th when I send her an email to follow up, I received a call from a Nadeen. She's now handling my claim. She then like all the other consultants that I've spoken to, start interrogating me on what happened, what I did and now she also wants my bank statement, shopping slips, photos of my car and some police documents - which I signed a consent that they said that they'll get the docs just on Tuesday before she called me. When asking her if she doesn't have all the info that she's asking me for on their system, she tells me no. She's following procedure. At the end of the call, she says if she can receive all documentation before 10am Friday so that she can present the case for my claim to be approved!!! When she only called after 4:30 pm and knowing that there's no way I can obtain the police file since the investigator has knocked off by then - By this point I'm getting irate of their system that doesn't help & is not clear to me. I'm made to feel like a ******** who planned this whole thing. I was not asking for sympathy, however a little empathy would have gone a long way. (But that's only for when MiWay tries to get your premiums that they have empathy - not when they have to pay for a claim)

On the 23rd July, Nadeen calls me to tell me that I apparently refused to give the car guard my contact details and didn't want to cooperate with him. It is the way she still made me feel like I'm lying and she believed the car guard's story. (By the way, this is the guard that told me he saw nothing when we asked him about the incident.) When trying to explain the frustration of using public transport with a child that must get to school & extra mural activities, she nicely told me she too has children and that my claim may not be authorized. (After I was given hope that it my car will be repaired the previous week)

I had to wait a whole week for to call me back again only to tell me that my claim has been rejected and my car will be returned to me still in it's stripped state from the panel beaters. But the glee in her voice....She sounded very satisfied with herself that day. She didn't miss the opportunity that she's doing her job before she said her goodbyes. Now the very reason that they rejected my claim for, they call me back the following Monday to tell me that they're updating their system with those details. (The details I gave them 5 years ago when I took insurance with them, they had them incorrect but it's fine right, because no one will penalize the for that). Strange, they still remembered to debit my account again for the premium for a car that they refused to authorize its repairs!!! So long as they take our monies, they're happy people. When you need them, they look for all the reasons why they should not payout!!! That's MiWay for you. There's really nothing Your way about MiWay, it's all about TheirWay.

I'm beyond disappointed in their service & how they handle their clients.