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i.r.polly i.r.polly

1 reviews | Active since Dec 2016

19 Sept 2017, 18:46

Beware of MiWays annuall price increases!!! ESPECIALLY on your excess

So last year April I decided to try MiWay insurance, I received a quote from them and liked what they offered. The excesses in particular was one thing I wanted (I'd rather pay a few rand more a month than having to loan money in order to make up a high excess). So I was rather shocked to see after my wife had an accident that my excess of R1200 had jumped to R4250! Yes I did Receive my documents and here I am guilty I was naive enough to think I could trust MiWay I only read the cover page where the changes to my policy are "summarized" and trusted them enough to think the rest of the policy would only receive the 6-10% increase. Now to my shock and horror after my wife was in a car accident I find out not only did my Premium increase with about 6.5% from R614 to R656 but they also took it upon them to jack my excess with a little over 350% from R1200 to a whopping R4250! How is that for sound business practice? Would the fools read the whole document upon annual renewal? if unlikely ***** them! If later on you receive a shock but sir you did receive the documents If you decided to trust us it is your loss, Sir we are a money hungry corporation which does not give a flying *** for the suckers who give their money to us! we only care about taking more money from them even if they don't have it that is not our problem. And original agreements mean nothing we sent you the new documents even though the excess is 350% more than our "agreement". Hence I found out what Miway means.> M ilk I ndividuals W ho A ssociate (with) Y ou

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Replies (4)
MiWay Insurance
MiWay Insurance's reply19 Sept 2017, 22:30
Official

We're so sorry for upsetting you. We will be sure to get someone to give you a call first thing in the morning!

Best regards,
The MiWay Team

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i.r.polly i.r.polly's update21 Sept 2017, 11:26
Reviewer Update
WOW!!! You just went and proved EVERYTHING I complained about and MORE!!! So no one bothered to give me a call yesterday, really professional from you guys! Just goes to show how much you care about your customers once you have their money...
MiWay Insurance
MiWay Insurance's reply21 Sept 2017, 18:36
Official

Thanks for bringing this to our attention. We'll follow up on your behalf and get back to you with feedback.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply27 Sept 2017, 15:18
Official

Please accept our apology for any hassles you experienced Paul!

Tshepo has since been in touch to discuss your concerns. We’re also happy to report that Sanet has since discussed the authorisation on your claim in more detail. We urge you to give us a call should you need anything else.

Best regards,
The MiWay Team