1 reviews | Active since Apr 2015
Beware - MiWay **************** in policy renewals
<p>I just spoke to a senior advisor through the MiWay client services department, Refeliwe Montshiwa. My query was based specifically on the increase in my renewal excess for my Miwheels policy.</p> <p>The premium at renewal has increased from R780.77 to R879.12, that’s a 12.5% increase.</p> <p>The excess at renewal has increased from R2000 to R4250, that’s a 112.5 % increase after I had specifically requested the excess remain fixed at R2000 when I intially took the policy.</p> <p>This certainly is quiet a ridiculous and unfair overall increase, considering I haven't had a claim.</p> <p> </p> <p>The agent was adamant and strongly informed me that its ****** practice at MiWay, that the excess can increase significantly while the premium also increases.</p> <p>I will not accept this!</p> <p>MiWay policy holders please beware and check your policy shedule.</p> <p>I have totally lost faith in MiWay insurance and have requested that the policy be cancelled ASAP.</p>
We're really sorry that you feel let down, we will be in touch to assist you.
Best regards,
The MiWay Team
We're really sorry that you feel let down, we will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention! We’re so sorry to hear that the recent changes to your policy has left you feeling let down and undervalued! Christinah has since been in touch to update your policy to better suite your needs and we thank you for giving us another chance to make things right.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Best regards,
The MiWay Team
Thanks for bringing this to our attention! We’re so sorry to hear that the recent changes to your policy has left you feeling let down and undervalued! Christinah has since been in touch to update your policy to better suite your needs and we thank you for giving us another chance to make things right.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Best regards,
The MiWay Team
