1 reviews | Active since Feb 2017

25 Jul 2018, 13:38

BEWARE ADDITIONAL EXCESS: CLAIM HUSTLE FREE

I had an accident recently, claiming was not an issue with MiWay at all (Excellent Service). The only thing i did not like and this is a WARNING to other CLIENTS of MiWay: If you get an accident alone (e.g., Maybe you hit a pothole and your car is no longer drivable anymore), you will have to pay two types of Excesses:

1. R2000 excess because you had accident alone (meaning you did not collide with anyone, so u pay MORE for not colliding with anyone). 2. You pay your BASIC excess.

In my case i paid R2000 (FOR BEING ALONE) + R5500 (BASIC EXCESS) = R7500

So you ask yourself why should i really pay so much money because i had accident alone?

So if i could have collided with another car, my excess was going to be R5500, easy. This is a total ripoff and it doesn't make sense at all.

As much as there is something called additional excess from other companies, i have never heard of excess that one has to pay because you HAD ACCIDENT WITH A POTHOLE.

DON'T GET ME WRONG, MY CLAIM WAS HUSTLE FREE, JUST LETTING YOU KNOW JUST IN-CASE YOU HIT A POLE NEXT TIME. SO MY ACTUAL RATING IS 100%, WITH A SINGLE STAR.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply25 Jul 2018, 14:12
Official

We are really sorry to hear that you feel let down. We will be in touch to discuss your concerns with you in more detail.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply31 Jul 2018, 11:20
Official

We believe that Michelle has since given you a call to discuss your concerns and we are happy to hear that a solution has been made and you are happy with the feedback.

Please don’t hesitate to give us a call should you need anything else.

Best regards,
The MiWay Team