1 reviews | Active since Jul 2014
Better chance to find life on mars than get service delivery from them
<p>Pathetic service delivery would be a understatement. i requested a quote for a additional vehicle to be added to my current policy . Firstly i waited forever for a person to call me just to have the lucky opertunity to speak to the employee who does not want to assist a client . i requested to have a senior rep contact me ... again waited forever, (compared to a competitor company who phoned me within 5 min after loging a req to call me back)</p> <p>after speaking to the second "senior" rep at miway i informed her that miway is more expensive than the quote i got from a competitor . again i requested that i speak to some one more superior but 3 days later i still dont have this sorted out... if a client has to beg a company to take his money then clearly that company does not need it... WELL DONE MIWAY ... CLEARLY YOU DONT ALLOW ME TO DO INSURANCE MY WAY......</p>
Good day Wiehan
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you in any way.Thanks for giving Inno a chance to discuss your concerns with you in more detail.
Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Good day Wiehan
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you in any way.Thanks for giving Inno a chance to discuss your concerns with you in more detail.
Please give us a shout if you need any further assistance.
Kind regards,
The MiWay Team
Well great job Miway... No improvement on service delivery I got a call from 2 different representatives... One promising she will get back to me .... O guess what happened she never got back to me , so a few days later a new rep phones me talking to me and promising again that my issue will be resolved ... Funny because it is a week later after speaking to this person and responding to her saying that nothing was resolved what SE said to me on the phone was not corresponding to my revised policy... Why must a client always fight and get nasty before anything gets done?
Well great job Miway... No improvement on service delivery I got a call from 2 different representatives... One promising she will get back to me .... O guess what happened she never got back to me , so a few days later a new rep phones me talking to me and promising again that my issue will be resolved ... Funny because it is a week later after speaking to this person and responding to her saying that nothing was resolved what SE said to me on the phone was not corresponding to my revised policy... Why must a client always fight and get nasty before anything gets done?
Thanks for bringing this to our attention. We will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention. We will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for giving Patricia a chance to step in and assist you, we confirm that she has been in touch to assist with your policy and we thank you for giving us a chance to make things right. Please give us a shout if you need anything else!
Best regards,
The MiWay Team
Thanks for giving Patricia a chance to step in and assist you, we confirm that she has been in touch to assist with your policy and we thank you for giving us a chance to make things right. Please give us a shout if you need anything else!
Best regards,
The MiWay Team
Again having to beg for them to contact me with regards to my problem at hand was promised by Patricia that she will get back to me on Monday this did not happen I sent an email to her yesterday requesting that she must contact me .... NOTHING!!! Again sent an email today ....NOTHING!!! Just reinforces the fact of pathetic customer service ....
Again having to beg for them to contact me with regards to my problem at hand was promised by Patricia that she will get back to me on Monday this did not happen I sent an email to her yesterday requesting that she must contact me .... NOTHING!!! Again sent an email today ....NOTHING!!! Just reinforces the fact of pathetic customer service ....
Apologies, we will follow up on this and get back to you.
Best regards,
The MiWay Team
Apologies, we will follow up on this and get back to you.
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Ntokozo has since been in touch to assist you with your policy and she also confirmed cancellation of your policy. We’re sorry to that you’ve decided to cancel your policy with us and we urge you to give us a call if there's anything else we're able to help with.
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Ntokozo has since been in touch to assist you with your policy and she also confirmed cancellation of your policy. We’re sorry to that you’ve decided to cancel your policy with us and we urge you to give us a call if there's anything else we're able to help with.
Best regards,
The MiWay Team