1 reviews | Active since Apr 2017

10 Apr 2017, 09:27

Best Service Received from Sydney Tyuluba

<p> </p> <p>I was involved in a car accident on a Friday afternoon and contacted my insurance and i was assigned to another agent (wont mention her name) who promised to call me on a monday to process my claim but she didnt, a week later i called my MiWay Insurance and a gentlemen by the Sydney Tyuluba offered his proffessional service of which this claim was not even assigned to him, which he also mentioned to me but he didnt transfer me back to the person this claim was assigned to... Instead he offered his assitance willingly, with care and treated me like im part of the MiWay family! He gave me feedback on all the steps he took regarding my claim up until it was authorised :) I would really recommend MiWay to my friends and family because of such great service that i received from Sydney... Hes a true asset</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply10 Apr 2017, 15:32
Official

This is such a fantastic compliment for Sydney and we are so proud of him for making sure things were done your way.

With this said, we need to unconditionally apolgise for not getting things right initially and we assure you of our commitment to improving our service delivery if and when necessary.

Best regards,
The MiWay Team