GC
Graeme C

1 reviews | Active since Jul 2012

29 Oct 2019, 12:56

Best-ever customer service from Thandu

I feel I was blessed to have Thandu Qomoyi take my call. I called in not being happy with the premium increase as well as the high excess. After explaining to the consultant I was transfered to a Senior and Thandu took my call. Thandu went through my policy with me, and noted that I hadn't claimed in 7 years and he said we could definitely reduce my premium. He beat all my expectations and I am now paying less than R450 for car and household contents. WITH my excess reduce to half to boot!

Thandu, MiWay should hold onto consultants like you, your an asset to the company and a gentlemen. Thank you again for retaining me as a MiWay customer. Like you noticed, I've been with MiWay since the company started, and will remain one for long to come.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Oct 2019, 13:00
Official
Wow - this is such a fantastic compliment and exactly the kind of feedback we strive for! Thanks for taking the time to share your positive service experience with us and for showing Thandu the recognition he deserves.  We love your positive feedback and your loyalty over the years!

We will be sure to keep doing things the MiWay way, in order for you to #LiveYourWay ♥

Best regards,
The MiWay Team