NM
Nkhensane M

1 reviews | Active since May 2019

06 May 2019, 13:23

Best customer service

Y'ello

This goes for Tumisang, who assisted me this morning after I had a car breakdown. After my car got stuck, I panicked since I was in the middle of the busy road in town. It was the first horrific experience of my life, I then called my husband who immediately call Miway and requested them to call me.

In a very short space of time, the call came in and there was Tumi on the line ready to assist me. He first asked if I'm okay then asked some few questions related to my query and whereabout. After capturing everything on his system, he strongly assured to get me assistance in 5 minute's time. Within 5 minutes the towing truck was where I was, at the same time Tumi was giving me a follow up call.

Even after the vehicle was delivered at the garage, he gave me another call just to ensure I got the assistance I needed and wished me well as a client of Miway.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply06 May 2019, 13:40
Official
Wow - this is such a fantastic compliment and exactly the kind of feedback that we strive for! It’s so nice to hear that Tumisang is so enthusiastic about delivering awesome service and we are so happy to have him on our team. We’ll be sure to show him the recognition he deserves and we look forward to keeping you impressed for years to come! Best regards,
The MiWay Team