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1 reviews | Active since Sept 2016

12 Sept 2016, 18:51

Best customer care from Mathapelo after my disgruntled review

<p>I have to thank MiWay for speedily attending to my situation and complaint wit professionalism and humanity. The lady who helped me "Mathapelo" gave me the best service even though I was feeling irate about my situation. She was patient, kind, understanding, she supp**** me with information and solutions, she was completely human in her conversation and not sounding heartless and straightforward like most call centre. MiWay you did a great job by hiring someone like her. I will definitely return to MiWay when I go back to SA in 2years time. This is the customer service experience that most companise need to learn from and emulate. Satisfied by the assistance and her heartfelt effort.</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply13 Sept 2016, 08:23
Official

This is the kind of feedback we love to hear, thanks for recognising Mathepelo's efforts – we’ll be sure to do the same!

Best regards,
The MiWay Team