SM
Sello M

1 reviews | Active since Jan 2012

21 Dec 2021, 09:13

Best Agent Tracy Tshuma

I had a terrible claiming with Miway at the beginning. An agent Lerato was assisting with the claim and the claim did not go well. I took it upon me to request to speak to senior claims personnel. An agent by the name of Tracy Tshuma really came to my rescue. Instead on declining my claim after she critically reviewed my profile she come on board an made a percentage offer to process my claim. I am satisfied with the offer and the money was to my account after 3 days. Thank you Tracy and Miway for outstanding assistance and quick turn around time, I'm going straight to replace the lost goods.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply21 Dec 2021, 09:56
Official
Thanks for taking the time to share your positive feedback with us and for showing Tracy the recognition she deserves. We're so glad to hear that she was able to turn things around - we'll make sure she gets your message!

Best regards,
The MiWay Team
 

Best regards,