Below Standard Repairs and Still waiting for Refund since October 2021

We had an accident in October 2021. Our car was taken in for repairs as someone knocked into us. We informed Miway of the damages and Miway apparently could not authorise a few of the damages caused by the accident and only repaired ''certain'' things that they felt fit to repair. The repairs company did such a poor job and we are still sitting with the damages and faults up until today. I complained about it at the time and it was never resolved. The repair garage said they can't help because this is what Miway paid for.

It was also promised to us that our excess fee will be refunded back into our account as they have taken this claim up with the 3rd party who knocked into us. We followed up numerous times and all we got was stories from the lady Charmaine at Miway in their legal department. I called the 3rd party myself and they informed me that no one from Miway has been in contact with them. I queried this with them again in February only for them to tell me that they have passed it on to their attorneys who will be in touch with us and we never heard from them again. So here we are, nearly 9 months later with a car that's not fixed up properly and with no refund into our accounts. I never had any issue with Miway, but feel like I should definitely be switching my insurance company as they make empty promises and their customer service sucks when it comes to you claiming after they take their money from your account religiously every single month. I am utterly DISGUSTED to say the least!