Being treated like a Common ******** for a service you pay for at Miway

Good day, I would like to share my experience. I have a claim with Miway, I was involved in an accident and submitted a claim to Miway. I fully understand that with every claim there is an investigation that needs to happen and I have been more than understanding and cooperating with everything that they requested from me but yesterday the treatment I got from Bennie de Beer yesterday was unfair and uncomfortable. He made me feel like a common ********, I was called a **** and given alternates. I was asked if what I claimed for even happened at all and that he will give me a chance to think about this claim. I was threatened and this made me question what Miway's motto is , is it to threaten and intimidate the clients so they cancel claims or what? A few of my friends and family have warned me about Miway and how they will not help you in your time of need and after yesterday's treatment, I'm starting to believe it, the worst part is my premiums are up to date and I have never given them a problem regarding payment. I feel like he is not customer orientated and I'm not comfortable to proceed with him with this claim process.