Being interrogated like a ********

I was ****** on the 14 Friday and I reported the incident to Miway on 15 February and on Sunday 16 February I got the case number which I provided to Mi way on the 17 February. On the 19 February evening I received an email from Stefan that his been assigned for my claim. On the 20 February he called saying he would like to have a meeting with me which I agreed fir 14H00. I must say I felt like a ******** because he will bash me while I'm giving my explanation and also he was also irritated asking one question in different ways where by I could see he wanted me to have loop holes. I was asked asked the amounts that I payed for the items I'm claiming you can imagine some of them it's like 4 to 5 yrs ago how must I remember how did I made payment for those items. My cellphone was checked where I was on that specifically time only to find my goodle maps was not available he go as far saying his gonna check the camera around there as if I was standing there. He wanted to see the call that I made for my cousin and also questioning the calls that I made that time.

Why would I insured items that I don't own. I feel like I was interrogated he already made his conclusion regarding the outcome of my claim. I spent 2 hrs and few minutes with him. I regret the day I joined Miway. I must say I don't like the way Stefan handle this whole incident you could tell he thinks it's a made up incident. I'm very disappointed if this is how you treat your clients