BEING EXTREMELY SNEAKY WITH TRACKERS! BEWARE!

Miway phoned me to offer me a better monthly premium for my vehicle earlier this month. They offered me a good deal and said the only item required is to install a tracker to get the cover. I've never been requested to install a tracker before from any other insurance provider, but agreed as it was a requirement in order to get insurance with them. I move forward and Netstar comes to install a tracker in my vehicle. I asked the man where he is installing the tracker as my vehicle is automatic and I was worried wires might be cut. Apparently they can't tell us where they installed the tracker as it needs to be unknown to us.

I later phoned Miway to confirm what is my responsibility in regards to the tracker as NOBODY EVER BOTHERED TO INFORM ME ABOUT THE REPERCUSSIONS OF INSTALLING A TRACKER, NOR IS THIS STATED ANYWHERE IN YOUR POLICY DOCUMENTATION. If my vehicle is ******, and the tracker did not work. I WILL BE FULLY LIABLE FOR THE VEHICLE AND THEY WON'T PAY ME OUT. How does this work? I would need to phone Netstar every month to check that my tracker is functioning correctly. And even after months of possibly paying for car insurance, If my tracker malfunction for some unknown reason. I am liable for everything! That is horrible! A tracker is supposed to put you at an advantage, not a disadvantage with your insurance company. I am so disappointed in this, as no one ever bothered to inform me of this and this could have put me in a terrible position if something was to happen to my vehicle. I had to phone to figure this out myself as it was never explained to me. ON TOP OF ALL THIS, I NEVER WANTED A TRACKER AS IT'S AN EXTRA R80 ON TOP OF MY PREMIUM! AND BECAUSE IT IS NOW INSTALLED A WEEK AGO I AM LIABLE FOR A CANCELLATION FEE OF R1400 WITH NETSTAR! On top of this, when I phoned your agents to complain about this service, the phone was conveniently cut. Great way to get rid of upset customers!

I want Miway to pay for my cancellation fee with netstar, as this is your fault entirely for not informing your clients of their liabilities with a tracker and forcing customers to get trackers to get cover with you. Extremely sneaky on your part!