********* behaviour that takes advantage of the elderly and vulnerable

Policy number ***8

I am an 83 year old man that has been insured with MiWay for the past 8 years, and in that time I have made minor claims on my windscreen. On 12 August 2024 I was driving to Underberg (KZN) with my family for a holiday and we hit a huge pothole, damaging both left hand side tires and rims. We then called MiWay to assist with roadside assistance but were sent from pillar to post , we eventually organised another tow truck company to tow this car to safety, about 30 kms to our holiday destination.

The following day we called MiWay again to see if they could help. After speaking to multiple consultants who kept making us retell the incident without offering any solutions we eventually demanded to speak to a manager who authorised for our vehicle to be picked up and taken to a MiWay Service provider in the area (Kokstad).

This manager also organised a car rental for me to drive back to Johannesburg, they told me that I have this rental for 10 days. The day after I returned to Johannesburg MiWay called me and told me I have to return the rental vehicle to the closest Avis in Johannesburg as soon as possible. On Friday 16th August I returned the car rental as per their demand leaving me without a vehicle. MiWay then called me again and told me that the vehicle was taken to the incorrect service provider, I am still not sure how this happened when they organised the towing and now are seemingly pinning that mistake on me.

Now MiWay insurance is telling me that they can fix my tires and rims but I have to pay for my car to be brought back to Johannesburg where I live and that I must also pay for the return of the rental car they provided for 10 days but demanded a day later. I have to pay for this rental car to be returned to KZN

I am currently seeking legal advice and to expose their ***** and ********* behaviour, their *********** staff and management and the fact that they are happy to take your money and yet when you do have an accident that requires insurance they will not assist. This is bullying behaviour

I also have a recorded conversation with one of their consultants who clearly did not have any interest In resolving this issue