Begging for claim feedback after 4 weeks

I submitted a claimed beginning of January , the assessor made me feel like i commited a crime. I have been begging for feedback until today regarding my claim , i was promised feedback by COB Monday and the assessor hasnt gotten back to me. To think my whole life insurencers are in the hands of this company , i accepted a quote of 1k every month for a phone. I'm extemely dissapointed with the service im receiving .