LW
Louis W

1 reviews | Active since May 2010

28 Jun 2017, 07:10

Becoming more like OutSurance - Insanely expensive.

<p>So thus far I had a good experience at MiWay. They gave me a good experience and premium was quite low. Until today (28/06/2017) when they did my annual review. Was expecting my premium to go down as I am a loyal customer since 2015 and was advised by one of their consultants that it will be the case but NO! They have increased both of my vehicles premiums. I have not claimed since I joined MiWay and have insurance my content as well as I have been advised that this will lower my premium. Guess it is time for insurance shopping again. Sanlam gave me a better premium last time. Will definitely give them a call.</p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply28 Jun 2017, 09:45
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to discuss your concerns.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Jun 2017, 09:03
Official

We’re sorry to hear that your annual policy review has left you feeling let down!

Adelaide has since been in touch to update your policy to better suite your needs and we thank you for giving us a chance to show you just how much we value you as our client!

Please don’t hesitate give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team

LW
Louis W's update30 Jun 2017, 09:28
Reviewer Update

Adelaide has since been in contact with me as stated above. Just want to thank her for the professional and friendly service I received from her. With the help of her MiWay offered me the best premium, reducing it from my previous term. I would highly recommend them to anyone.

MiWay Insurance
MiWay Insurance's reply30 Jun 2017, 10:25
Official

Thanks so much for letting us know how helpful Adelaide was. We really appreciate it!

Best regards,
The MiWay Team