GW
Gregory W

1 reviews | Active since Sept 2018

28 Sept 2018, 15:02

BE WARNED DO NOT IGNORE THIS WARNING!!!!!!!!!!!!!!!!

WHAT EVER YOU DO DO NOT INSURE YOUR BELONGINGS THROUGH MIWAY SHORT TERM INSURANCE. THEY WILL NOT PAY OUT WHEN YOU LODGE A CLAIM. THEY WILL ASSIGN AN ASSESSOR TO YOUR CASE WHICH ARE EX POLICE MEN AND THEY WILL INTERROGATE YOU AND MAKE YOU SAY THINGS THAT THEY WANT TO HEAR. My son was involved in an accident where a person passed away. The person rode over a red robot and my son collided with him. I gave Miway all the evidence including the dash cam footage. First this ex policeman tried to convince my son that he was under the influence of alcohol which there was no evidence. Then the ex policeman tied to persuade my son that he was speeding and told my son that he ex policeman speeds all the time and its fine. That tactic did not work so the only other reason why they are not going to pay the claim is because according to Miway I **** to them about the regular driver. In my contract with Miway it states that any one else who drives my car must have there license longer than 2 years and must be older than 26 years old. The car was insured under my insurance and i was the regular driver. My son uses the car from time to time. What is so wrong with that? They are not paying the claim because they said that I **** about the regular driver. Warning to whoever wants to go through MIWAY think twice. I am moving my other vehicles from Miway insurance as i am writing this review. I will not allow Miway to put us through all this stress like this. My son is receiving counselling do deal with what he went through and he could of been ****ed. YOU THINK THAT MIWAY IS WORRIED ABOUT THAT. PLEASE BE WARNED. YOU WILL BE THE VICTIM OH BY THE WAY MY MONTHLY PREMIUM STILL WENT OFF THIS MONTH AS NORMAL. Im so disgusted in there pathetic service One very unhappy client. Claim No: C995609

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Replies (6)
MiWay Insurance
MiWay Insurance's reply28 Sept 2018, 15:19
Official

We have passed your message on to our Claims team and someone will be in touch to assist you.

Best regards,
The MiWay Team

GW
Gregory W's update09 Oct 2018, 11:21
Reviewer Update
WELL AN UPDATE ON THIS CLAIM. Now it is off to the Ombudsman because Miway still do not want to pay the claim and do things THEIR WAY. There is to many excuses. I am so frustrated with this Insurance Company. The worst experience that i ever had. Like they say you learn by your mistakes and this is one of them. Hard learnt lesson I am moving my existing policies from them and i will never use them or refer any of my clients to use them in the future.
MiWay Insurance
MiWay Insurance's reply09 Oct 2018, 11:39
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay team

MiWay Insurance
MiWay Insurance's reply10 Oct 2018, 09:12
Official

Thank you for your note. We have heard back from our internal disputes department who have advised that they have sent through the formal response in relation to the outcome of your claim. They have also advised on further steps you can take should you wish to dispute the outcome further.

Please don’t hesitate to give us a call should you need anything else.

Best regards,
The MiWay Team

GW
Gregory W's update15 Feb 2019, 14:32
Reviewer Update
Well Mi Way Insurance. Just a little feed back to you and Chris van der Westuizen. We repaired my sons car out of our own pockets and he has his car back again after all these months of hell and stress that MI WAY insurance has put us through. It has been almost 5 months that my son was with out his car. Chris van der Wetuizen i hope that you will sleep better at night now and remember one thing THE WHEEL TURNS !
MiWay Insurance
MiWay Insurance's reply15 Feb 2019, 14:47
Official
We’re sorry to hear that your recent claims experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns to management.

Kind regards,
The MiWay Team