Be VERY careful of MiWay, they take your money but dont honour a claim

I'm insured with MiWay. I have had SHOCKING service from them. I had an accident Dec 2019. My claim was approved then COVID came and lockdown. This postponed my repairs. I am still waiting for the repair to be done!!! I have just called Denver Auto Body who is the approved MiWay Auto repairs. The claim was approved and according to Denver Auto Body they have been mailing MiWay and getting no response. Denver Auto Body has been paid the excess in June last year 2020 however MiWay is non responsive!!! They're very quick to take your money but dont sort the claim which WAS APPROVED out!!! This is SHOCKING service!!! My other problem is last year when I was speaking to Victor in the claims department I had just got a chip on my windscreen which he told me - Quote "he will sort out but let's first get the door claim done first and then we will do the windscreen claim" Unquote - Now that chip has spread across the windscreen and I'm sitting with claims not going through!!! But they still take my money EVERY month!!! Would you be happy with an insurance provider like this?