Basics Neglected - Investigator Can’t be Bothered!

William repeatedly ignored my request to be updated as the policy holder - then insisted my policy schedule stated someone else was the policy holder. Even after I asked him to check again he ignored it. A week later I asked about the trailer and again he said it’s not on the policy, I had to send the guy screen shots of the policy as proof. Like really ***! is it the clients responsibility to ensure the investigator is working with the correct information? Does MiWay not have an internal system accessible by all staff to check absolute basics like policy details?

Added to that William didn’t even confirm with the desktop accessor about what documents were already submitted, everything he needed was submitted to HQ the same day I logged the claim - statements, affidavits, everything, he only asked me for it on day 4, when I asked him if he. Checked with the lady who captured the documents he said he hadn’t spoken to them. Great demonstration of due diligence - WOW!

This together with my poor onboarding experience has left me with very little regard to client facing teams at MyWay - which is unfortunate for such a well established brand.