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yusree S

1 reviews | Active since Jul 2015

14 Dec 2020, 15:38

Bait marketing call

Gugulethu from Miway calls me and says I qualify for a discount in premiums. She then proceeds with asking if I have any additional items I would like to insure I say no and then she wants to end the call. I stopped her and asked her if the condition of discount is based on adding other items she says no and then transfers me to another department where I explained what happened and the call then gets dropped in my ear. I do not think it is fair practice that you call me to mislead me. Rather be upfront from the beginning. But now I expect Miway to call me and give me that discount even if it is a R50 discount.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Dec 2020, 16:09
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team