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Osborne M

1 reviews | Active since Jun 2011

14 Dec 2018, 13:32

Baie Dankie Mnr Gounden en Ek sou sê jy is die baas

In the past few days, I felt like ending my relationship with Miway and also felt like my claim was mishandled. After 6 years with Miway, our relationship turned into turmoil. But through Dean Gounden, including his Team Manager, they changed my mind drastically. It is important to note that it remains my responsibility as client to share the experience of quality service provided by Dean. The hospitality and co-operation whilst carrying out on assisting me, provided by Dean, was so phenomenal. This complement doesn't come with a bribery nor does it come with his personal request. I am personally forced to write this accompaniment and I wish to thank him for making sure that I get outstanding service and I am sure he even worked long hours and always kept me updated, it felt like VIP treatment. Honestly speaking such people makes it difficult for you to opt for an alternative insurance. Can you please pass this message to him and tell Dean that his assistance in this regard, was highly appreciated. If you believe in others, give them a positive reputation to uphold. Once again I would like to say this "Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a premium" Always bring enough cash to tip well, and my tip goes to DEAN.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply14 Dec 2018, 13:57
Official
Wow - it sounds as if Dean saved the day and we are so proud of him for turning things around. With this said, we need to unconditionally apologise for not getting things right the first time around. We appreciate your feedback and we'll be sure to pass it on to all involved. We'll also be sure to show Dean the recognition for assisting you as efficiently as he did and for making such a lasting impression on you!

Best regards,
The MiWay Team