BAD.SERVICE.....ILLTREATMENT. UNFINISHED WORK

Hi. On the 3rd of July 2022 i wsa involved in an accident.I reported the matter with Mmametlhake police station, then forward the report to Miway for assistance.Two weeks later i called Miway to check the outcome of my claim..whether its vakidated or not...only to find it has long been validated but no one bothered to inform me......two weeks.....I then took the car to Monument panelbeaters for repairs.as adviced...that was on the 19th July2022....got the rental car on the 22July 2022.....for 30 days.... On the 15th August 2022 i went to Monument panelbeaters to check how far they are with repairs...was getting worried cause no one called to update me on any developments........almost a month... I was shocked and deeply hurt to find my car standing there where i left it...gathering dust..under the scotching sun and freezing weather conditions of west rand...no one repairs done.. I was told Miway instructed them not to do any repairs on it as my claim is not valid.They never bothered to call me....that was almost a month my car standing...whose fault is it? When i enquire Phineus Phekepheke just said sorry..... he then blamed the person he sent out to assess the.car. He said the reason for the delay was they found out that the water pump was leaking and according to his years of experience,the leakage was not caused by the accident....who assessed the car....so here he is talking experince but he never went there to reassess the situation He confidently told me that he wont fix the engine . They only started with body repairs on the 16august and promised to finish on the 19th..i only the car on the 29th August....Surprisingly he replaced the water bottle....but never fixed the water pump...so why replace the bottle cos he said it was not damaged in the accident...my car is still leaking water...it needs to be fixed and someone has to take responsibility.... I returned the rental car on the 24th August and since then i have been using public transport....the the 29th august...it comes with a cost. Someone has to incur those costs...I have a family im staying in Mpumalanga...i told them I called Phineus several times to resolve the matter and as usul he was rude...he rude would promise to call but never..not even once...even on friday the the 26th i called and reported this matter to the claims and complaints department. They promised to call on monday but never did. Even today no one has called to say our car is ready for pick up. Pls help ...i wish you get phone clip wher Phineus was asking the repairer to be on his side when assessing the damage...they were using my phone and it was on speaker