Baddest service every time I claim

I took my policy in January 2024. In April I made a claim only to be told that my policy is still within waiting period as it started in march. We had a huge fight with them an a stubborn agent Dinika who insisted I requested that the policy start in march. I requested call recordings where I struggled to get them but I eventually did. Call recordings proved them wrong and they accepted my claim. My second claim was fine no issues. It is now January 2025, a year later and I am submitting a claim and I’m being told that I’m still within the 12 months period as my policy started in march 2024. Now we have to battle all over again. I spoke to Teddy who advised he will have to get call recordings, I offered to send him the recordings which he refused. At first they approved my claim for the incorrect amount as per a quote they got from Point S I questioned that and a Teddy advised to go check with the assessor and get back to me. He then did and re authorised my claim of which he has sent me a disclaimer that I signed and sent back. After receiving the document the story changes and I’m being told I cannot claim and they can long give me R600 for my claim. Who the f*** buys an 18 inch run flat tyre for 600 on a high performance car. The fact that a disclaimer was sent to me and I signed and sent back them, it means that they have done their due deligence and finalised the claim accordingly. I am willing to fight this to the bone. It will no longer be about needing assistance in getting my car back on the road, but about showing them what’s right.