Bad, very bad service

I am extremely disappointed with the service of this insurance company. An agent who wasn't even sympathetic. Who took my address, but never log it, I had to tell the second agent. The poor communication from MiWay. I waited the whole day for my car to be picked up. I lost one day's wages. This is unacceptable. I said to the agent that it is urgent. One agent told me that the towing company called me, but they didn't. As a customer I deserve better. I moved from two other insurance companies and I thought it would be better, but it is worse. Every time the agent says : " I am sorry sir"