Bad treatment from Miway Insurance

I’ve had a bad experience with this company. I accidentally dropped my twins school laptops on 6 February 2021. I reported the matter to Miway since they’re insured.

The laptops were collected for inspection and was later asked to get two different quotations. I submitted them as per their request. They advice that they’ll send a card within 2 to 3 working days for me to replace the laptops.

After few hours, I revived a call that one laptop had a liquid damage! I was shocked and couldn’t understand how that is possible.

I was told they’ll get back to me. After three days I called them and got an answer that they’re waiting for authorisation.

Presently, my kids are struggling to attend to their school work. They can’t upload assignments and I do not have answers for them.

I feel a great injustice and considering reviewing reasons why I’m still insured with them.

I never had any claim with them since 2019.