Bad treatment and negotiating in bad faith

MiWay treated me very badly after I suffered a burglary at my house last year. I was very dissatisfied with how their Claims Assessor conducted herself, and I followed channels laid out by this company in disputing their settlement amount, among others. My biggest dissatisfaction was that the Claims Assessor had obtained my "consent" under false pretence, and this is ********* and a bad business practice.

My complaint was not taken seriously, and I took it to the Ombudsman who intervened. On e-mails I sent to MiWay via the Ombudsman, I asked that my conversation with their Claims Assessor be made available to vindicate her, if I was misrepresenting the facts, but this request fell on deaf ears. When clients call MiWay, they are told that conversations are recorded and will be availed upon request - this promise was not honoured in my case, and that constitutes a violation of my consumer rights.

The Ombusman was able to get MiWay to revise my settlement amount, which I accepted. It undertook to deposit my money within two days. Today, I am told that there is outstanding information which I have to provide before the deposit could be made, and the information MiWay seeks is one I have already provided. If they misplaced it, then that cannot be my problem.

At all material times, I have made it clear to MiWay that I am committed to seeking an amicable solution and elected not to involve my lawyers - I believe I have a strong case at many levels. With this development of shifting goalposts, it looks like my hand will be forced.

This is not the MiWay I joined a while back and had been a loyal client of.