NN
Nonhle N

1 reviews | Active since Dec 2015

07 Sept 2022, 09:32

Bad timing from Miway

Actually i have mixed emotions about this review. Firstly i woukd like to give praise to mr Neethling who assisted in my time of need when my car was ******. He did an incredible job.

But now my problem comes when Miway sends me an email yesterday on an analysis of my profile. I have only made one claim with the company amounting to +/-R20000 and the past week my car was ****** which was out of my control. Now the email was rather inconsiderate at the time of my dilemma and wish that they would have atleast waited a month or so to send it not at that moment where i was still dealing with what im dealing with. Do better next time Miway.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Sept 2022, 09:43
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 
Best regards,
The MiWay Team
 

Best regards,

NN
Nonhle N's update07 Sept 2022, 10:18
Reviewer Update
I can now say im satisfied with Miway. They are an excellent company, matter has been resolved quickly and efficiently. 5 star rating