Bad survice

Having a bad experience with miway its been 3weeks trying to get my claim done and miway is always coming up with excuses and they are not sorting out my claim. I have a car i use for business so my car is under business insurance had a problem in a highway at 2am tried to call the emergency services never got an answer i saw a group of people advancing towards the vehicle with weapons in their hands, i ran away leaving the car they stole everythingng which was in the car they broke into it and cut copper wires.They tried to take the battery as well luckily there was a police vehicle that came around while they were busy, fhey managed to apprehend one of the guys at the scene. When i came back to the vehicle it was badly damaged , and a lot of loose wires and some were c out. I tried to call miway emergency services with luck. I then took it upon myself to call a private towing company because i couldn't leave my vehicle on the road seeing that it was at risk of more vandalism. BMW accessed the damage of the vehicle and they told me that the whole loom needed replacement and the amount was too much for me to get it fixed , luckily miway returned my calls at 9am seeing that i had tried to call them then i briefed them on what had happened. I had contacted my broker earlier on. Miway came to collect the car the following day for accessment that took them almost a week to get back to my broker. They said they won't be able to fix the car because i wasn't covered for theft and hijacking but i was covered for all those claims mentioned, i retrieved the forms from my emails and i sent them to miway however they showed that i was covered for all that and it took them another week to get back to me and came up with another excuse. Miway then tells me that they won't be able to fix the car because my access was higher than the total amount to fix the car. My access was R12 000 and the amount to fix the car was R11 000. I was very much surprised to hear them play the access card because i had got a quotation from BMW and the loom amounted to almost R100 000. My broker decided that we get the car fixed since the access was lower , i then asked my broker where miway took the car for accessment so that i can go and pay R11 000 to get it fixed. When i got to the place i was surprised to find that R11 000 wouldn't fix the car , the company told me that they had given miway a quotation way higher the one i had been told by miway. My broker challenged them and asked them shy they were trying to trick me and they said it was a mistake. It has been 3 weeks since the incident and they haven't given me any positive answer and by the look of things they are not making any tongable effort to fix my car and i really need the car for i am loosing out on business.If it wasn't for my broker Mr Bradley Miway could have cheated tbeir way out of this claim .This has been a very bad and traumatic experience for me due to the bad service i have receiving from what is supposed to be an "insurance" believe me not i haven't been insured at all by my way instead misay has brought me stress and misery during this ordeal .