Bad start to the claim process

Bad start to the claim process, I get that you may be busy but then hire more staff to deal with the volume, if I miss a premium or ask for a quote on a new vehicle/item you are quick to contact me but when I log a claim I get lost in a void of no communication, it is bad enough having to deal with rude police officers and the actual loss itself but then this lack of communication and feedback just adds insult to injury. What is happening here? I logged a claim yesterday, it was assigned to a consultant this morning and I have not heard an ounce of feedback on next steps despite leaving voice mails, sending emails and trying to correspond via online chat - I am worried that this is going to be a tedious process for no reason.