Bad services

5 weeks already with no assistance from miway. I am the third party where a person hit my car while it was in parking on the 11the July 2023. I send the documents and photos requested on the 12 July 2023. Without any response i called the confirm if they did receive my email and everything in order then only i were informed it must be pdf form 15 July 2023 i immediately send the documents.On the 17the July 2023 they send my documents to the assessor that will take up to 14 days to finalized.Since then i don't receive any feedback when i call the direct line only rings, when i call the main line they will give the person a message to call me back, i send emails at least 2 per week with no response. I even spoken to the manager he will follow up still no response.Called again on the 16 Aug 2023 now it takes 30-50 workings days.Please note I'm already without the car this is the 5th week no car i have to get to work and also children have to go to school.I am very unhappy with the service and still waiting for responce