Bad services delivery

Logged a claim with MiWay after receiving a message say you will be contacted in the next 72hrs to finalize the claim. It’s been longer than a week now since my vehicle accident and still no response from MiWay.

Very disappointed requested a call back as you hold on for days but that doesn’t even help. I emailed the person who is dealing with the claim, I emailed complaints, emailed there info and claims email and guess what still no response.