1 reviews | Active since Jan 2017

15 May 2017, 12:37

Bad Services

<p>My premium went up heavily and after complaining and asking how we can reduce it the consultants says they are checking for a better offer and will call back, the day after I chatted with an online consultant also telling me a call back was logged, eventually after a week the consultant called me back and again the same issue and reason occurred, I am still waiting for a call back. I am considering to get other car insurance because of the customer services. If this premium goes off end of the month, I will reverse it.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply15 May 2017, 13:01
Official

We're sorry to hear that you feel let down, we have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply18 May 2017, 16:19
Official

We need to unconditionally apologise for not getting back to you as promised, please be assured that it is never our intention to let you down. We're happy to report that your policy has since been reviewed to better suit your needs, and we urge you to give us a call if there's anything else we can help you with.

Best regards,
The MiWay Team