1 reviews | Active since Apr 2017

28 Apr 2017, 08:31

Bad services

<p>Missy debted my account after it is only suppose to be taken on the 8 they say they will call back in 72 hour and refund in 7 days when the mess up is there if this is how a new client gets treated then how would a claim work if I had to have a accident no good </p>

0
Replies (6)
MiWay Insurance
MiWay Insurance's reply28 Apr 2017, 11:37
Official

We will look into this and get back to you soonest!

Best regards,
The MWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply03 May 2017, 15:59
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Please be assured that this is not the MiWay way! Mary-Anne has since been in touch to discuss the reason behind the early debit and we thank you for giving us a chance to assist.

Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!

Best regards,
The MiWay Team



Best regards,

's update12 May 2017, 06:21
Reviewer Update

Today is the 12 of may and I am Still waiting on my refund from myway I called yesterday and now they want a bank statement why they can see they have taken the money

MiWay Insurance
MiWay Insurance's reply17 May 2017, 16:27
Official

We do apologise for the delays you experienced. We are happy to report that your refund has been processed and will reflect in your account in 48 to 72 working hours. Please don't hesitate to give us a call if there's anything else we can help you with.

Best regards,
The MiWay Team

Best regards,

's update17 May 2017, 19:12
Reviewer Update

So it.will take 48 to 72'hour.considering I received a message Monday saying the same thing and I spoke.to one of your employees on Thursday and they said it should be in by Wed which is today and well still waiting it has been almost a month since you have taken.the money why it takes so long to be refunded is beyond me I know if I took this long with my clients refund.I would have lost her as a client as well

MiWay Insurance
MiWay Insurance's reply26 May 2017, 14:38
Official

We hear you and we understand your frustrations. We are sorry that the refund process took longer than expected. As discussed with Latisha the payment was processed.

Please let us know if there's anything else we can help you with!

Best regards,
The MiWay Team

Best regards,