Bad Serviceo

Motorvehicle accident on 17 th March 2016 .received email regarding assesment off vehicle stating write off. Requested papers for quick finalisation of payment. Keep on sending sms that they are busy with the final vakidation. Suppose to sent couriers for document but after 3 days no courier. When we call them to enquire the hold up they then inform us to call couriers ourselfs. We then did call them and all the information at courier service was indeed incorrect. We had to give courier adress and telephone numbers to our premise for documents. Miway received papers the following day but no response. We ourselfs had to enquire per email for feedback. They then requested the whereabouts of the written off vehicle by us after they already did the assesment. Still they where suppose to inform same day follow up on claim. There is now a second premie due to them this month but we are without a vehicle. Bad service after agreement to pay out after receiving registration papers.