Bad service/delayed process on claim,

I recently logged a claim with Miway , Firstly having to log my claim with miway was the most tedious task I have ever had to endure . I called in on the 31st March 2021(day of accident ) which an automated message reply stated due to high call volumes a claims consultant will return my call within 72 hours.A week later still no call from the call center, I then took it upon myself to call in yet again and was advised again that there are high call volumes due to Easter weekend claims . Finally on the 19th April 2021 I called and was assisted by an agent in the CC, I informed the agent of the accident and provided a detailed report . 22nd April 2021 the car was taken in for an assessment , which the assessor provided a detailed report to Miaway . Miway informed me that the Accident report case number was outstanding on the 22nd April 2021 , which I immediately provided to Kgomotso Mat. On the 22nd I received an email stating that my car will be moved to Miway's salvage yard as the damages were uneconomical to repair ,My original car paperwork , settlement letter , spare key with remotes and car books were sent to Miway via postnet. My car was collected on Monday 26th April 2021 by their towing services , the car was inspected by the driver and proof provided to me . 3 days later no communication from Miway ,I had to take time out of my day to contact the CC , 29th April 2021 I called Miway CC , which I was told that the car was received well, all the documents are in order and I would be given feedback by 30th . No call yet again , I had to call Miway to enquire on the progress, I then spoke to Kwena who requested me to provide him with the details of the accident vehicle , make , model etc which was already provided to Miway on the 22nd April 2021. I cant understand why the back and forth , I asked Kwena if there is anything else outstanding he confirmed " No everything is in order " which seems to me not as the claim is still not approved/processed . After 3 hours Kwena called me back to confirm the history of my previous claims with Outsurance (via a conference call ) which after 15 mins the call was cut and no further communication from Kwena/ Miway. I WOULD LIKE TO KNOW WHAT IS THE HOLD UP AND WHY I AM REQUESTED TO PROVIDE INFORMATION WHICH HAS ALREADY BEEN SENT THROUGH ON THE 22ND APRIL . MIWAY IS GIVING ME THE RUN AROUND WHILE I CONSTANTLY HAVE TO FOLLOW UP FOR FEEDBACK