bad service with claim

<p>I logged a claim on the 2nd of december with Tracey and i was immediately told that my claim will be finalised the following week on the 6th but do date am still waiting ,they are so incompitent when i call ,i am told about Previous insurance check,and when i make a follow up again a few hours later am told about a managers aproval. Tracey told me yestersday that the claim will be finalised by close of business yesterday but she send an email at 05H45 says she is waiting for managers approval againThis is so frustraiting and inconviniencing me a lot ,having to buy from hand to mouth.</p>