Bad service!!! Unreliable

I've been contacting miway the entire December for a premium payment and each and every time I request details to make a manual payment I'm told they will debit. I spoke with 5 different agents. I was advised that a debit order will go through on a specific date and when it ddnt I contacted them and they said the date changed. I cannot understand why they won't provide details for a manual payment and now when I ask one of the agents why is it so difficult to just make a payment, what will happen should I have to claim? Means it will be a nightmare as I've been contacting them for weeks now. I received a sms "no premium, no cover" but they make it difficult to pay the damn premium. I asked foe cancelation details and the agent did not provide same and instead he said let me set up the debit order. How when it was set up 4 times already, you won't provide payment details and now you won't provide cancelation details. One of my friends was with miway 2 years ago and he advised me not to take insurance with them and his reason was because when he claimed from them, they gave him his premiums back and did not assist him with his vehicle which was ******. I'm now regretting joining miway and they have milked my money for 9 months!.