CF
Cill F

1 reviews | Active since Apr 2014

17 Oct 2017, 10:58

Bad service! Unfair!

Hi,

After complaining a so many times about the service they still dont get back to me. I would not ask anyone to join miway. They are the worst when it comes to account issues. I have still not received my rewards.They keep saying my matter is escalated but know-one get back to me!! I have decided to cancel the insurance after 3 years waiting for a reward that never comes...Dont be fooled people.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply17 Oct 2017, 11:05
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply26 Oct 2017, 09:02
Official

Please accept our sincere apology for not getting things right initially and for keeping you waiting. Latisha has since been in touch to let you know that your rewards has been processed and we thank you for giving us another chance to make things right.

Please don’t hesitate to let us know if you need help with anything else!

Kind regards,
The MiWay Team