Bad service/ ****

I had an accident sometime last year November , I made a claim and miway referred me to laborious penalbeaters and my vehicle was fixed but only to find my front headlight which was supposed to be replaced it was replaced my a second LED headlight and I asked the penalbeaters they said my insurance approved that, I then reported this to miway it was in December 2018, I could not get help while taking to their call center agents different agents, l further asked to speak to one of their managers they always saying manager will call me back ever since this year no one called me but I kept on calling asking to talk to a manager no luck. I then reported miway insurance at ombudsman on 29 January 2019, is then I received a call from miway “manager” by the name of Phaswane Ngwape she’s dispute resolution officer at miway where she informed me that “All insurances” do not replace with new parts during accident they approve secondhand goods to be replaced in their clients vehicles when you making a claim, I then asked her who told me that when I joined miway? She’s couldn’t answer me and indeed it proved what the penalbeaters said to me and if I didn’t report miway at Ombudsman man I wouldn’t have got help, even now my car is not yet fixed and so called “manager” said d I must make a quotation anywhere that I want so they can fix my headlight. CONCLUSION Becareful when you choose insurance people miway failed me BIG TIME AND YET WE PAYING THEM ALOT OF MONEY! THEY DONT CARE ABOUT THEIR CLIENTS AND KNOW THAT THEY ARE NOT REPLACING YOUR DAMAGED PARTS WITH GENUINE PARTS.