Bad service quality from Liabities dept

I qas recently involved in a motor vehivle.clision woth a miway client. As a third party, i took the claim to Miway and with all documents. Everything went well from the get go, until it reached their liabilities department. In the beginning stages where a claim was created, I woukd send documents, been given a turn around time and either right after or or before, the next step we move to. After receiving a mail From Brenton ****samy on 28 Feb, I heard nothing. I sent a mail ealry on 7 March and no response from Brneton. I then opted to call, he acknowledged my email, no apology. He seemed more.confused than what I was with regards to progress. I honestly do nit think anything has happened since I logged a provided all documents. He advised thst turn around time.is not used up yet snd he will get back to me once it is done. I feel that ETAs are used here as a stalling tactic. I have spent money on quotes at panelshops, photos, drawings, police reports. Brenton even advosed me thst at this stage they are still to get a version of story form their client. What are police reports for. Hoe did client get claim number? Indicating to me thst he is out of touch with the claim, does nit know what is haooening and has not looked into it at all I did all this, So I can comply with what is requested but because I am not a client, I am not taken seriously. This seems.to be the culture. When you are not a client, we will not take care of you, we will do everything to make it difficukt for you. I am leaving the province in three weeks time and there is no urgency from the team. Claim number: C***