Bad service provider and no help from Miway

In Janary I had a acident and had to claim for this. This process was smooth with in 2 days my car was drop and Renew it Sandton. This is where al the pain begined. First it took them 4 week to start work, no feedback. Called Miway no help I had to fight with them to get this resolved. Then when I collected my car it was in a worst state than before. Suddenly there is a new scratch and yellow paint on my rear bumper. My widescreen is cracked and the interior fan stopped working. This is because the placed the entire car into the oven to cure the paint. The I was overcharge on my excess. Phoned Miway nothing they referred me to the service provider to sort this out. On the damage the service provider just pull up their shoulders. And NO ONE from Miway have given me a call. If I load call back request nothing. If I call you, you put the phone done on me. It seems that I will have to use the Consumer protection to communitcate with you and the Insurance Ombudsman.